Terms and Conditions

Home / Terms and Conditions
Comes into effect on 2017/09/01.

If you would like to become an active user or purchase from the webshop, please read our Terms and conditions carefully and use our services only if you completely agree with and accept to be bound by these terms and conditions. This document will not be filed and the contract will be signed in electronic form only, it will not be retrievable at a later time and does not refer to code of conduct.
The language of the contract is Hungarian. This translation serves informative purposes only. We do not take any responsibility for problems caused by translation mistakes or inaccuracies.

If you have any questions regarding the webshop, ordering and delivery process please contact us by using the listed contact information, we are at your service!

Site operator details

  • Operator of the webshop: InnoConcept Ltd.
  • Company registry number: 01-09-298625
  • Tax number: 25959846-2-41
  • Court of registry: Budapest Metropolitan Court
  • E-mail: [email protected]
  • Cím: H-1033 Budapest, Bogdáni street 1.
  • Contact person: Noémi Péli and Andras Kollin (General Managers)

Products and services

  • Furniture
  • Lighting
  • Textiles
  • Rug, wall and floor covering
  • Ceramics
  • Decoration
  • Design and consulting service

Product images are for illustrative purposes only and may differ from actual product.

Purchasing process

You can purchase in our webshop as guest or as a registered user. Registration is not required to purchase, however it has several advantages.

Register in our webshop and enjoy the consequent advantages: purchase quicker, add more delivery addresses, track your orders, use the wishlist and view your saved cart. You can change your account details at any time in the future.

After you have chosen the product you want to purchase, click on the “Add to cart” button next to the product. After that use the MY CART menu in the page header to check the products that are in your shopping cart, here you can also remove products from your cart. You can place and finalize your order in the CHECKOUT menu. Here you need to give all the necessary delivery and billing information and you can choose from the available payment methods.

The contract between InnoConcept Ltd. and the customer concerning the products added to the cart is made with the information provided by the customer when filling out the purchase order, and the conditions of this General Terms and Conditions. Therefore, it is very important for the purchase order to be filled out correctly. The CHECKOUT menu offers you the option of revising/changing your order before finalizing it. Please read your order carefully, before finalizing it.

Please note that some of the ceramics sold by Innoconcept are unique, hand-made piece of arts. Due to this, when there are more than one products made of the same kind, we cannot guarantee them being exactly the same, therefore small, unimportant differences may occur, even if the pieces are based on the same plan. Therefore the photos shown on the webshop may slightly differ from the actual piece you receive. Please keep this in mind when ordering from us. The small differences do not mean InnoConcept LTd.’s breach of contract, therefore warranty claims or legal consequences of breach of contract cannot be enforced.

After receiving the order, we will confirm the order via the email address you entered in the order. In the confirming email you’ll find your Order ID, which you can use should there be any administrative issues concerning your order. If you filled out your order incorrectly, and the email address is not correct, we can neither confirm, nor fulfill your order. We do not take responsibility for the inconveniences and potential damages caused by filling out the order incorrectly.

The confirmation is only the receipt of the order, not the approval of it, therefore it is not a legally binding contract. The contract will be established only when InnoConcept Ltd. informs the customer of the fulfillment of the order via email, that is to say when the product is given to the shipper, and in the case of an item requiring a Sales Order sent from InnoConcept’s CMR system and advanced payment upon receiving said payment. If for some unavertable reason we cannot carry out the terms and conditions specified in this document, we will inform you after confirmation via email as soon as possible.

This document is only valid for orders placed electronically on the internet, using the www.innoconcept.hu webpage. Orders placed on the phone, in email, or via mail qualify as orders placed personally in the InnoConcept showroom, and do not fall under the terms specified in this document.

Payment method, order information

The prices shown next to the products are in HUF. According to the Hungarian VAT-laws InnoConcept Ltd. is a taxable person, therefore all products sold by the company are taxed. The prices indicated in our webshop are gross consumer prices, they include VAT.

Besides the price of the product, the customer must pay the shipping expenses. Shipping expenses include packaging and shipping. In accordance with different demands we are offering several payment options for products purchased in the InnoConcept webshop. Expected shipping cost is indicated on each product’s page, furthermore we provide accurate costing during the purchase process. All products can be picked up personally at our showroom in Budapest or at our. Depending on the type of products and over a certain value we provide free shipping (for details go to Shipping & Delivery).

Basically there are two product types to be ordered from the webshop – to purchase certain products an advance payment of at least 50% is required.

1/ STANDARD products

These are products on stock which you can buy right away as a registered client or a vendor customer.  When purchasing products that fall within the normal shipping category there are 4 different payment methods:

1. Bank transfer to InnoConcept Ltd’s bank account held at K&H Bank: 10404089-50526866-48511007 (IBAN: HU58 10404089-50526866-48511007) or if you would like to pay in EUR to K&H Bank HU63 10404089-50526866-48511014. When making the transfer it is important to indicate your name/company name and your Order ID in the comment field – your Order ID will be sent to you via the order confirmation e-mail after you have placed your order.

2. Pay using PayPal’s online service (soon)

3.  Cash on Delivery, to the courier service. This option is valid only when the product is delivered by courier service and not by furniture carrier.

4. In person at InnoConcept Showroom in cash or soon available by credit card through credit card terminal (soon).

We can fulfill the orders within 2 to 5 business days during working hours, in the case of home delivery via DPD courier service.

2/ Large or made to order products

These are products which we do not keep on stock, to be produced and delivered only on individual customer’s request, which you can buy as a registered client or a vendor customer.

When purchasing made to order or order only products, the order is validated after an advance payment of at least 50% has been made. In case of advance payment a DEPOSIT REQUEST will be sent via the order confirmation e-mail. After the required deposit amount for the ordered product has been transferred to our bank account or paid in person (depending on the chosen payment method), we will issue a pro forma invoice to the billing address as certification of payment. The deposit amount will be automatically deducted from the final invoice, all original invoices will be sent through courier, furniture shipping agent or will be handed over to you in case of personal pickup. Unless you note otherwise, the pro forma invoice will be handed over with the final invoice. Once the deposit amount has arrived we will notify you by a status e-mail. As a registered user you can also track the status of your order in your personal account. You can pay the remainder of your purchase using the same payment method as you have previously chosen. In order to pay your balance faster we will send you a copy of the final invoice via e-mail.

It is possible to pay the full amount of your order, you can do so by the following methods:

  • Bank transfer to InnoConcept Ltd’s bank account held at K&H Bank: 10404089-50526866-48511007 (IBAN: HU58 10404089-50526866-48511007) or if you would like to pay in EUR to K&H Bank HU63 10404089-50526866-48511014. When making the transfer it is important to indicate your name/company name and your Order ID in the comment field – your Order ID will be sent to you via the order confirmation e-mail after you have placed your order.
  • Via PayPal (soon).
  • In person at InnoConcept Showroom in cash or soon available by credit card through credit card terminal (soon).

If you choose to pay the deposit of 50% and the remainder, then you can do so by:

  • Bank transfer to InnoConcept Ltd’s bank account held at K&H Bank: 10404089-50526866-48511007 (IBAN: HU58 10404089-50526866-48511007) or if you would like to pay in EUR to K&H Bank HU63 10404089-50526866-48511014. When making the transfer it is important to indicate your name/company name and your Order ID in the comment field – your Order ID will be sent to you via the order confirmation e-mail after you have placed your order.
  • In person at InnoConcept Showroom in cash or soon available by credit card through credit card (soon)

If you put both normal and deposit products in your cart, then the deposit amount will be 50% of the total cart amount!

Shipping & Delivery

Products in InnoConcept’s webshop are sorted into two shipping groups by their size. There are products which are delivered by courier service and products which are delivered by furniture shipping service. The prices indicated in the webshop are gross consumer prices, shipping rates are not included. Expected shipping cost is indicated on each and every product’s page, furthermore we provide accurate costing during the purchase process. All products can be picked up personally at our showroom in Budapest or at our (same location). We provide free shipping upon purchases over a certain value.

Free Pick-up

InnoConcept showroom & warehouse, H-1033 Budapest, Bogdáni str. 1.

During opening hours, other times also possible in the case of prior arrangement.

In the case of personal pick-up, the customer must arrange for the item to be picked up within 5 working days. After 5 days a storage fee of 10.000 HUF/week has to be paid, unless previously agreed otherwise.

Courier service

Shipping within Hungary

  • HUF 3.500 (incl. VAT)

Products of smaller size are delivered by DPD courier service within Hungary, the standard shipping rate is 3.500 HUF (gross) DPD will deliver your parcel on the day after pickup, from Mon.day to Friday, during working hours, in every city and settlement of Hungary.

Rugs, up to 2×3 m size are delivered by DPD courier service in accordance with the given fees.

The courier only carries items under 50 kgs, items over 50 kgs have unique delivery fees.

Products are usually delivered on the first work day following the day of dispatch.

DPD will attempt to deliver the parcel to the addressee twice. If the first delivery attempt was not successful, GLS will attempt to deliver again on the following day. If the second attempt was unsuccessful, DPD will return the parcel to InnoConcept webshop.

Please ensure that you always check that your package is undamaged – in the presence of the courier! – before accepting it. If your package was damaged in transit, a damage assessment form needs to be included in the parcel. In this case or if the package is damaged and there is no damage assessment form attached, you need to contact DPD courier service to file your complaint. Our webshop does not take any responsibility for damage or loss during shipping!

If you have any problem or question, please call our customer service and we will do our best to help you!
In the case of an incorrect delivery address, delivery is impossible, and therefore InnoConcept Ltd. cannot be held responsible. In this case, within 5 working days of being informed of the attempted (but failed) delivery InnoConcept will inform the client of this fact and will ask for the correct address. If the client provides the correct address and asks for a repeated delivery, than that is possible if the following conditions are met: (a) in the case of previous PayPal and bank transfer, if the client transfers the repeated shipping fee with the reply letter (b) in the case of previously choosing ”cash on delivery”, if the client transfers the full price and the price of the two deliveries (shipping fee + repeated shipping fee) via PayPal or bank transfer with the reply letter. Within 5 working days of the required amount (repeated delivery, or full price and the price of two deliveries) being payed in the webshop, the product will be handed over to the courier.

If the client (a) doesn’t react to the notice sent by InnoConcept within 5 working days, or (b) doesn’t ask for the repeated delivery, or (c) doesn’t pay the required amount by the previously mentioned deadline; then after deducting the shipping fee, we will send back the money already payed by the customer as soon as the product arrives, or within 30 days of it. In this case, InnoConcept Ltd. bears no more responsibility towards the customer.

Should there be any complaint, we store the orders for 30 days after fulfillment, meaning for 30 days after handing them over to the courier service. After 30 days the orders and the personal information recorded in them will be deleted from our registry.

Shipping outside of Hungary

Zone Area/Region Delivery time
(business days)
Shipping fee
1 Austria, Slovakia Croatia, Slovenia 1-3 nap EUR 16 / HUF 5.200
2 Germany, Czech Republik, Poland, Romania 2-4 nap EUR 21 / HUF 6.800
2 Belgium, Netherland, Lithuania, Switzerland* 3-6 nap EUR 21 / HUF 6.800
3 Denmark, France, Bulgaria, Estonia, Latvia, Sweden, Italy, England, Luxembourg , Ireland, 3-6 nap EUR 29 / HUF 9.400
4 Spain, Finnland, Norway*, Greece**, Portugal, Serbia*, Bosnia and Herzegovina* 4-7 nap EUR 44 / HUF 14.300
*Please note that local customs and VAT will be charged when shipping outside the EU. When custom clearance is needed, the delivery time can be also longer.
**Please not that there is an extra charge delivering your items to Crete (5 EUR) and to othe greek island (EUR 13)

Shipping of large products (furniture)

Delivery within Hungary

Large furniture products are delivered within Hungary by InnoConcept’s furniture shipping agent. The shipping fee varies from zone to zone.

1. ZONE: Budapest
  • 15.000 + VAT HUF (HUF 19.050 )
2. ZONE: Pest megye települései
  • 18.000 HUF + VAT (HUF 22.860)
  • zipcodes between 2300 and 9999- from 18.000 to 105.590 HUF + VAT (the exact fee can be seen in the cart after the zipcode information is provided)

InnoConcept will inform the customer of the arrival of the ordered product both via email and on the phone. In the case of home delivery, the customer must make it possible for the product to be delivered within 5 working days. After 5 days a storage fee of 10.000 HUF+ VAT/week has to be paid, unless previously agreed otherwise. In order for the product to be delivered, the full amount stated in the notice must be payed – only after that will InnoConcept start to organize shipping.

The fact that the whole product was delivered undamaged must be verified on the receipt received upon delivery. The customer can change the shipping address, even immediately before shipping, in this case the difference of the shipping fees of the different addresses must be payed.

InnoConcept cannot provide the exact time of the delivery, only the day. Our colleague will inform you of the exact time of his/her arrival as soon as possible. If the customer is not present at the address at the time that was previously agreed upon, the customer must pay for the damages caused by that.

Shipping outside of Hungary

Please ask our colleagues for an offer!

Assembly service

If required, the ordered and shipped furniture can also be assembled by InnoConcept. InnoConcept is not responsible for the damages caused by incorrectly assembling the furniture, therefore we recommend ordering professional assembly service, especially with more complicated furniture pieces.

Assembly fee: 8000 HUF + VAT/hour

Assembly fee will be counted before the delivery. Please inform us of your assembly needs before the arrival of the product.

Right of withdrawal, exercising withdrawal rights

According to this document, you have the right to withdraw your order from innoconcept.hu without offering any explanation within 14 days of the date of receipt of products ordered. The customer has to prove the day of receipt, and must attach this to the withdrawal form.

If you would like to exercise your right of withdrawal, you can give notice by a withdrawal form via email within the previously stated time period. The email address is stated in the Terms and conditions’s Company information. The withdrawal form must include all the order information, the order ID, the product warranty, and the date the order was placed and the receipt. If these are missing, or if for any reason, InnoConcept Ltd. cannot identify the order/customer/product, and whether the withdrawal was in the given time period, then InnoConcept cannot accept the withdrawal form.

Return the ordered product through the post (as certified mail) or using a courier service to our company’s address. The product must be at least as carefully packed as it was when delivered to the customer, and the original documents must be attached. It is important that all costs incurred due to product return must be borne by the Customer! The receipt must be returned as well.

If the item is returned undamaged, in its original packaging and condition, the item’s value will be transferred to the bank account you provided or refunded by post within 30 working days of return date at the latest. Please pay close attention to appropriate usage of product because any damages caused by abuse, misuse have to be refunded by the Customer! If you cannot return the product in complete packaging and undamaged then InnoConcept Ltd. has the right to deduct the cost of the damages.

The customer cannot exercise the right of withdrawal if the product was custom-made, or an advance had to be payed.


Official complaints can be made in writing to the following addresses or via phone.
  • mail: InnoConcept Kft., 1033 Budapest, Bogdáni út 1.
  • email: [email protected]
  • phone: 06305203122 – working days between 10 am and 6 pm

When making a complaint, please give all the order information, including order ID, so that we can identify the problematic order.

Complaints made by phone will be taken at once, and the customer will be informed of our stance in the matter. If the customer is not satisfied with the answers given, the customer must send the complaint in writing. Int hat case we will proceed according to the directions concerning written complaints.

Written complaints are inspected and answered within 5 working days. Our answer will be explained. If you disagree with our answer, you can turn to our supervisory authorities. Our Supervisory authorities are the following:

  • concerning the orders (data entry errors, confirmation) the competent customer protection authority;
  • lack of necessary information or data being provided the competent customer protection authority and the Office of Economic Competition, if the lack of information affected the economic competition (more information on the www.gvh.hu website);
  • concerning electronic advertisements the National Electronic Communications Authority (more information on the www.nhh.hu website);
  • concerning the quality, or warranty rights, information provided to consumers and the managing of complaints the competent customer protection authority;
  • the legality of the content of the Terms and Conditions is overseen by the competent customer protection authority;
  • the sale of silver jewellery is overseen by the Hungarian Trade Licensing Office (more information on the www.mkeh.gov.hu website);

The competent consumer protection authority responsible for overseeing the activities of our company is the Ministry of National Development of the Central-Hungarian Region. More information on the www.nfh.hu website.

Written documents concerning complaints are stored for 3 years.

By purchasing on innoconcept.hu all customers agree that they accept the store’s General Terms and Conditions and they are fully aware of the purchasing process.



Our warranty obligations cover all faults that were not caused after the purchase, product handover to customer, except faults that were known by the customer at the time of purchase, for which the purchaser was given a discount, and because of which the item was reduced.

Starting date of the warranty is the date of receipt or if the commission is made by InnoConcept Ltd. or its emissary, the date of commission. InnoConcept validates the warranty claim attached to the product when the customer receives the product.

Warranty does not apply, if the damage was caused after receipt, for example if the mistake was caused by:

  • incorrect commission (except if the commission was made by InnoConcept Ltd. or its emissary, or if the incorrect commission was caused by a mistake in the assembly or care guide)
  • misuse, or ignoring the information provided in the care or assembly guide
  • incorrect storage, inappropriate handling, impairment
  • natural forces, natural disasters
  • the product has been altered or repaired by the purchaser or an external person,
  • the product has been damaged because of abuse, misuse (e.g. inexpert cleaning, etc.),
  • faults listed on the warranty voucher, for which the purchaser has been given a discount.

In the case of defects that are covered by the warranty, the Customer can primarily choose between repair or replacement, except if the fulfilment of the warranty claim is impossible, or it would cost a disproportionate amount for InnoConcept Ltd. compared to other warranty claims, taken into consideration the original value of the product, the problems caused by breach of contract.

If InnoConcept cannot repair or replace the product in the given time frame, or with putting the customer first, or if the costumer doesn’t wish the product to be repaired or replaced, then the customer can choose between getting back part of the original price, can repair the product himself/herself or have someone else repair it at their own cost, or can withdraw from the contract. In the case of minor defects withdrawing is not an option.

Repair or replacement has to be done within the given time period and with keeping the customer’s best interest in mind (while taking the nature of the product into consideration).

The mandatory warranty for consumer products is regulated by 151/2003. (IX. 22.) Gov. decree concerning durable products. The mandatory warranty time for durable consumer products listed in the annex of the government decree is 1 year, but InnoConcept’s manufacturers provide additional (voluntary) warranties. (Bolia: 5 years, Hülsta: 5 years) The warranty time and conditions concerning certain products can be found in the manufacturer’s leaflet enclosed to the product.


If the purchased item is defective or got damaged in transit, please inform us as soon as possible, or within 3 days.

Reservation of title

Until the full price being payed the product remains the property of InnoConcept Ltd. I for any reason the costumer gets possession of the product, he/she can be held responsible for the damages.